Terms & Conditions

 

Ordering & Payment

We accept most major credit cards and paypal.
On clicking order you will be taken to a secure online customer details page. This will enable you to include both your delivery and billing address. Once you have completed your order, you will automatically receive a confirmation page, validating that we have received your order.

After we have processed your goods, you will receive an email confirming that your goods are being shipped to your designated address.

Prices

Please note that all transactions will be carried out in Pound Sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers.

We will not be held responsible for pricing errors due to software mal-functions, or human error in either the pricing of goods or delivery charges. Any incorrect charges will be immediately notified to you prior to preparing your order.

The prices on this website are subject to change without notification. All prices are subject to VAT.

Stock Availability

As some of our products are handmade or made-to-order, we cannot always guarantee permanent availability of all our products. We will, however, advise of any delays and offer potential substitutes within 2 working days of your online order (Monday to Friday 9am – 5pm) and will provide you a refund, in full, if our delivery timescales do not match your requirements. If you have any queries, please do not hesitate to contact us directly: sales@john-drury.co.uk

Privacy Policy

We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.

Changes to our site

We may update our site from time to time and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Changes to the site and terms

We may revise these terms of use at any time by amending this page.

We may update our site from time to time and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Product Descriptions

Colours of our products may vary from that seen on your computer monitor. If the colour of the product or packaging is critical; you should contact us directly prior to ordering.

Minimums

All items must be ordered according to the minimum quantities specified in the website. Those that are specified as a set cannot be ordered separately.

Delivery

Your online order can only be delivered within the UK. All delivery charges are calculated by weight including products and packaging. Orders under 1kg will be delivered by recorded delivery, Royal Mail. Orders over 1kg will be delivered by Parcelforce and charged at fixed price within 30kg weight ranges
e.g 1 – 30kg, 30 – 60kg. All orders will have to be signed for on receipt of your delivery.

Please allow 7 – 10 working days for delivery. If you require your goods urgently please contact us by telephone and we will endeavour to meet your order requirements. Any orders over £600.00 and being delivered to the mainland UK only, will have no additional delivery charge. If you have a £600 order outside mainland UK, please contact us Monday – Friday 9am – 5pm to see if we can offer a better delivery price than that quoted on our website.

We accept no liability for delay in delivery. For overseas orders, please contact us by telephone (+44 1484 714 461) and we will separately quote delivery charges and times.

Returns

We want you to be completely happy with your order. If in the unlikely event you are unhappy with your purchase, we will arrange a refund or exchange for the value of the goods ordered. The Company offers a full refund on all products, excluding the delivery charges, providing they are returned in their original condition and packaging within 14 days. The cost of returning the goods to the Company for refund is the responsibility of the Purchaser.

How to return: Fill out the attached Reason for return slip and enclose with your returned good or alternatively email us your product order number and reason to request a return to: info@john-drury.co.uk

Copyright

All images and descriptions on this website may not be used for reselling purposes without the Company’s express permission.

Contact Us

To contact us, please email: info@john-drury.co.uk

Or by phone on: +44 (0)844 324 6363. Monday to Friday 9am to 5pm.